Shipping Policy

Our Candles: (Please note: our candles are only available locally in Texas stores at this time.  We hope to be shipping them in the future.)

Standard: 5 to 8 Business Days

Express: 4 to 5 Business Days

Burnt Spokes Barn Loft Items:

Shipping Times will be posted at Check Out.  Since each item is individually printed after an order is received, there will be an additional processing time in addition to shipping time.  Processing times and shipping times will vary. 

We have a 30-day return policy for items on our site, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at info@burntspokes.com. Please note that returns will need to be sent to the following address: 1801 13th Street, Northlake, TX 76226. If your return is accepted after reviewing your email, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@burntspokes.com. Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Exceptions / non-returnable items: Unfortunately, we cannot accept returns on gift cards. Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. European Union: 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase. Refunds: We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@burntspokes.com.